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Our refund policy
Due to the nature of our service, although you can call off your Payment and your Premium Membership at any time without specifying the reasons within 14 days after you have made your payment, we do not refund if you have already viewed any au pair or family profile after activation of your premium membership.
European consumer protection legislation (distance selling) states that you may cancel your premium membership within 14 days after you have submitted your payment BUT only if you haven't already used our services. Premium Membership is immediate.
(As soon as you are a premium member and you have accessed any au pair or family profile or have sent or received a message from an au pair or family, our premium membership service is deemed to be provided in full and completely.)
Should the unlikely occurrence of a double payment arise, we will, of course, refund the double payment immediately. Please inform us if this happens.
Should you experience any technical difficulties in viewing contact information, please inform us immediately and we will have this matter looked into as soon as possible to rectify the problem.
We do not offer proportionate refunds if you cancel your membership before it expires.
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